1. Return Policy
Return Address
BAKEYY
No 1/13, Mysore Rd, New Guddadahalli, Guddadahalli, Bengaluru, Karnataka 560026
Courier & Shipping
Customers are requested to use a reliable courier service for returns.
All shipping charges, including sending and return shipping, will be borne by the customer.
Return Intimation
To initiate a return, customers must call or WhatsApp us with their Order Number and reason for return at +91 7483089262.
Clear photos or videos of the product must be shared at the time of reporting.
Package Details
Please ensure the Order Number and Registered Mobile Number are clearly mentioned on the return package.
After Dispatch
Once dispatched, kindly share:
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An image of the packed parcel
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The courier slip / tracking details
Product Condition
Returned products must be:
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Unused and unopened
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In original condition
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Securely and properly packed
Return Timeline
Return requests must be raised within 7 days of delivery. Requests received after this period may not be accepted.
Courier Proof
If the return parcel is not received by us, customers may be requested to provide courier proof of delivery.
Verification Process
Once the return is received, our Returns Team will verify the item and contact you within 72 hours.
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items are strictly non-returnable and non-refundable:
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Food products and consumables
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Cake premixes
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Colours, flavours, gels
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Chocolates and similar items
Returns for these items will not be accepted under any circumstances.
3. Exchange Policy
Exchanges are accepted only under the following conditions:
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The original packaging is retained
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The product is unused
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The item is damaged during delivery or does not match the order specifications
Important Notes
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Product sizes are clearly mentioned on the website. Customers are requested to review size details before placing an order.
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Exchanges or returns are not accepted for size-related issues.
For quick assistance, WhatsApp us at +91 7483089262.
4. Exchange Process
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Products must be returned in original, unused condition within 7 days of delivery.
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WhatsApp your Order Number and reason for exchange to +91 8247815911.
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Upon acknowledgement from BAKEYY, courier the product to our return address.
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Share tracking details via WhatsApp (+91 7483089262) or email.
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After inspection and approval, a Discount Coupon Code equivalent to the item value will be issued.
Discount Coupon Details
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Valid for 30 days from the date of issue
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Can be used on any future purchase
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Can be redeemed fully (100%)
Note:
Cash refunds are not encouraged. Customers are advised to opt for alternative products wherever possible.
If a customer insists on a cash refund, please allow 3–4 weeks for processing.
5. Cancellation Policy
Cancellation Charges
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Orders can be cancelled within 24 hours of placement.
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A 10% cancellation fee will be applicable on cancelled orders to cover payment gateway and processing costs.
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Partial cancellations are allowed unless they violate Minimum Order Quantity (MOQ) requirements.
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Customized products cannot be cancelled.
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Orders that are already shipped or in transit cannot be cancelled, except in cases of damage or delayed delivery.
For cancellations, please WhatsApp us at +91 7483089262.
Order Modification Option (Recommended)
Instead of cancelling, customers may choose to add or remove products or change sizes, subject to MOQ and provided the order has not been shipped.
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No additional modification fee applies
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If there is any price difference due to a change in product or size, the difference amount will be charged accordingly
Store Credit Option (Recommended)
Customers may opt for Store Credit instead of a refund to avoid the 10% cancellation fee.
Benefits of Store Credit
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No deduction – full order value credited
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Instant credit to your BAKEYY account
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Can be used 100% on future purchases
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No expiry
6. Refund Policy & Timelines
Refund Modes
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Refunds are processed via NEFT or Payment Gateway
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Credit card refunds will be credited to the original card used
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Payment gateway refunds will be credited to the same account used for payment
Refund Timelines
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Refund to Original Payment Method: 5–7 working days
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Refund as Store Credit: Instant
In certain cases (cash refunds requested), processing may take 3–4 weeks.