Shipping Options
- Local Pickup (Bangalore Residents): Customers in Bangalore can pick up their orders from our designated location at No 1/13, 1st floor, Mysore Rd, New Guddadahalli, Guddadahalli, Bengaluru, Karnataka 560026. Alternatively, they can book Dunzo or Porter services for pickup.
- Courier (Standard Option): Our reliable courier service is the standard shipping choice. Pricing is based on item weight, ensuring fair costs. Your packages will be handled with care and delivered to your doorstep promptly.
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Transportation or Bus (Urgent and Bulk Orders): For urgent or bulk shipments, transportation via bus is available. It is often faster and more cost-effective than other methods.
- Costs for ~20kg boxes:
- South India: ₹100 - ₹300
- North India: ₹400 - ₹700
- In-Store Shopping: Visit our Bakeyy store for a hands-on shopping experience with personalized assistance.
Delivery and Proof of Delivery Policy
Proof of Delivery Requests
If a customer requests proof of delivery, Bakeyy will contact the courier on their behalf. The courier may take up to 72 hours to respond with the required documentation. Customers will be notified promptly upon receipt of this information.
- Request Period: As per courier policy, proof of delivery must be requested within 48 hours of an order being marked as delivered.
Return to Origin (RTO) Dispatch
If a package is marked as Return to Origin (RTO) due to failed delivery attempts, incorrect addresses, or unavailability of the recipient, we will re-dispatch under these conditions:
- In-stock products: Redelivery within 72 hours after courier confirmation.
- Out-of-stock products: Redelivery after the original parcel is received back, within 72 hours.
Delay in Delivery Due to Courier Issues
If delays occur due to courier-related issues (e.g., weather, strikes, operational delays), Bakeyy will provide updates as soon as we receive information from the courier. Some delays may extend beyond the estimated timeframe.
Missing or Damaged Shipments
If an order is missing or damaged, customers must notify Bakeyy within 48 hours of the expected delivery date. We will initiate an investigation with the courier, which may take up to 7 business days.
Incorrect Address or Delivery Failure
If delivery fails due to an incorrect or incomplete address provided by the customer, the package may be returned to Bakeyy or held at the courier’s local office.
- Customers will bear additional shipping costs for redelivery.
- Redelivery will be initiated after the package is returned to our facility, which may take up to 72 hours.