At Bakeyy Super, we are committed to providing seamless service, premium products, and the best prices for our B2B partners. To ensure a transparent and hassle-free experience, please review our policies before joining the program.
1. Price Match Guarantee
We strive to offer the best prices in the market. If you find a lower price on an identical product from a competitor, we will match or beat it (valid proof to be provided).
2. Membership & Minimum Order Requirements
To maintain an active Bakeyy Super membership, businesses must meet the following conditions:
- Minimum Cart Value: ₹5,000. At least one order must be placed each month to maintain membership. Failure to meet this may result in suspension or removal from the program.
- Order Frequency: At least one order per month is mandatory to retain membership benefits.
3. Returns, Refunds & Cancellations
We offer a 7-day return and exchange policy with a no questions asked guarantee if the required conditions are met:
- Eligibility: Returns, refunds, or exchanges are accepted within 7 days of delivery, with no questions asked if a valid unboxing video is provided.
- Unboxing Video Requirement: A clear, continuous unboxing video is mandatory for any claim, return, or refund request.
- Return Shipping Costs: Customers are responsible for all return or reverse shipping charges.
- Order Cancellations: A 2% cancellation fee applies to all canceled orders.
4. Shipping & Delivery
- Flexible Shipping: Multiple options available, including courier services, transport pickup, and express deliveries.
- Bulk Order Benefits:
- Orders above ₹10,000: Eligible for transport by bus.
- Orders above ₹25,000: Free transport pickup or delivery to a designated point.
5. Damage & Claims Policy
- Transit Damage: Bakeyy Super does not cover damages caused during transit. We ensure secure packaging, but liability rests with the logistics provider.
- Claims Process: Claims for missing, defective, or incorrect items must include a clear, continuous unboxing video as proof.
6. Program Compliance & Membership Removal
To ensure fairness and efficiency, we reserve the right to:
- Suspend or Remove Members who do not meet program requirements, including order frequency and minimum cart value.
- Deny Membership Renewal for members who repeatedly violate policies or fail to maintain an active purchasing history.
7. Custom Orders & Bulk Requests
Tailored Orders Available: Need customized quantities, packaging, or special requests? We offer custom MOQ solutions to suit your business needs. Contact your Key Account Manager for assistance.