Van Houten | Barry Callebaut White Chocolate Compound | 10 kg Industrial Box

1. 1. The package received by you must be in original unused condition to accept the return request. It must be sent to the dispatch center within 7 Days from the date you received it.

      The items must be sent by the customer and BAKEYY shall not bear the shipping cost for return of goods.

      Non-Returnable Items:
      Please note that all food-related products, ingredients, and consumable items (such as cake premixes, colours, flavours, gels, chocolates, etc.) are non-returnable and non-refundable due to hygiene and safety reasons. Returns will not be accepted for these items under any circumstances.

      Process

      1. Kindly Call us or Whatsapp us with your order details and reason for exchange/refund to  +91 8247815911
      2. Upon receiving the acknowledgement from BAKEYY, send the items to the following address

      Company Name : BAKEYY

      Address : 1ST FLOOR, 1/13, ARUNODAYA, 7th Cross Road, New
      Guddadahalli, Bengaluru 560026

      3. Once we receive the package, we will process your request and refund can be done only after checking the items. Please refer to ‘Refund Policy’.

      Exchange Policy

      We accept a exchange only during the following situations:

      • The original package must be retained
      • Items must be unused
      • If the items are damaged during delivery or if it does not meet the specification as per the order. 

      Note: We have clearly mentioned sizes please check before buying

      We do not accept returns if there are issues with sizes

      Please Whatsapp us on  +91 8247815911.  for quick support

      Process :

      Your purchased items must be in its original unused condition to be eligible for an exchange. Items received by the customer to be returned to our dispatch center within 7 days of the date of receipt of goods.

       Please write an whatsapp us with your order number & reason for exchange to  +91 7483089262

       Upon receiving an acknowledgment from BAKEYY, kindly courier it to the below mentioned address & send us an email with the tracking details or WhatsApp us on +91 8247815911

      • Once we receive the goods & verifying the condition, we’ll send you a Discount Coupon Code for the value of the item(s).
      • This Discount Coupon Code can be utilized against any future purchase from our website, either immediately or within 30days from the date of a credit note.
      • Please email us the credit note ahead of making your future purchase.

       NOTE: As per our policies we do not serve CASH REFUNDS for the items purchased & we allow customer to buy other product in the place of unsatisfied returned products

      If Customer still insists on cash refunds please allow us 3 to 4 weeks of time to process your refund

      Cancellation Policy

      • Orders can be cancelled only within 24 hours from placement of orders.
      • Partial cancellation in terms of reducing the number of items is possible unless it violates with the minimum order quantity norms for that particular item.
      • Cancellation of an order is not possible for customized products.
      • If the order is shipped, cancellation would not be possible unless the item is damaged and not delivered on time.
      • Please note that a 10% cancellation fee will apply in the event of a cancellation.

      For Cancellations, please contact us via WhatsApp @ +91 8247815911

      Requests received later than 7 business days and before the end of the current Cancellation service period will be considered as cancellation of products.

      Refund Policy

      On acceptance of Cancellation request, refund will be processed within 3 or 4 weeks. The mode of refund would be through NEFT/ Payment Gateway. 

      If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Know More About Delivery and Shipping

Shipping Options

• Local Pickup (Bangalore Residents): Customers in Bangalore can pick up their orders from our designated location at No 1/13, 1st floor, Mysore Rd, New Guddadahalli, Guddadahalli, Bengaluru, Karnataka 560026. Alternatively, they can book Dunzo or Porter services for pickup.
• Courier (Standard Option): Our reliable courier service is the standard shipping choice. Pricing is based on item weight, ensuring fair costs. Your packages will be handled with care and delivered to your doorstep promptly.
  Free Courier Shipping is available on orders above ₹1500.
  Note: Free shipping is not applicable for Bakeyy Super Users or when bulk discounts are applied to the order.
• Transportation or Bus (Urgent and Bulk Orders): For urgent or bulk shipments, transportation via bus is available. It is often faster and more cost-effective than other methods.
  • Costs for ~20kg boxes:
  • South India: ₹100 - ₹300
  • North India: ₹400 - ₹700
  Customers must cover transportation costs, and pickup is at the nearest station. Note: Bakeyy is not responsible for lost or damaged goods in transit.
• In-Store Shopping: Visit our Bakeyy store for a hands-on shopping experience with personalized assistance.

Delivery and Proof of Delivery Policy

Proof of Delivery Requests

If a customer requests proof of delivery, Bakeyy will contact the courier on their behalf. The courier may take up to 72 hours to respond with the required documentation. Customers will be notified promptly upon receipt of this information.

• Request Period: As per courier policy, proof of delivery must be requested within 48 hours of an order being marked as delivered.

Return to Origin (RTO) Dispatch

If a package is marked as Return to Origin (RTO) due to failed delivery attempts, incorrect addresses, or unavailability of the recipient, we will re-dispatch under these conditions:

• In-stock products: Redelivery within 72 hours after courier confirmation.
• Out-of-stock products: Redelivery after the original parcel is received back, within 72 hours.

Delay in Delivery Due to Courier Issues

If delays occur due to courier-related issues (e.g., weather, strikes, operational delays), Bakeyy will provide updates as soon as we receive information from the courier. Some delays may extend beyond the estimated timeframe.

Missing or Damaged Shipments

If an order is missing or damaged, customers must notify Bakeyy within 48 hours of the expected delivery date. We will initiate an investigation with the courier, which may take up to 7 business days.

Incorrect Address or Delivery Failure

If delivery fails due to an incorrect or incomplete address provided by the customer, the package may be returned to Bakeyy or held at the courier’s local office.

• Customers will bear additional shipping costs for redelivery.
• Redelivery will be initiated after the package is returned to our facility, which may take up to 72 hours.

We're here to help!
If you have any questions or need assistance, feel free to reach out to us via WhatsApp. Click below to start a conversation:
Text us on WhatsApp