Wilton Edible Accents | Silver Stars | Edible Glitter

1. The package received by you must be in original unused condition to accept the return request. It must be sent to the dispatch center within 7 Days from the date you received it.

   The items must be sent by the customer and BAKEYY shall not bear the shipping cost for return of goods.

   Process

   1. Kindly write an email or Call us or Whatsapp us with your order details and reason for exchange/refund to +918247815911
   2. Upon receiving the acknowledgement from BAKEYY, send the items to the following address

   Company Name : BAKEYY

   Address : 1st Floor, 1/13, Arunodaya, 7th Cross Road, New Guddadahalli, Bengaluru 560026

   3. Once we receive the package, we will process your request and refund can be done only after checking the items. Please refer to ‘Refund Policy’.

   Exchange Policy

   We accept a exchange only during the following situations:

   • The original package must be retained
   • Items must be unused
   • If the items are damaged during delivery or if it does not meet the specification as per the order. 

   Note: We have clearly mentioned sizes please check before buying

   We do not accept returns if there are issues with sizes

   Please Whatsapp us on +918247815911.  for quick support

   Process :

   Your purchased items must be in its original unused condition to be eligible for an exchange. Items received by the customer to be returned to our dispatch center within 7 days of the date of receipt of goods.

    Please write an email with your order number & reason for exchange to +918247815911

    Upon receiving an acknowledgment from BAKEYY, kindly courier it to the below mentioned address & send us an email with the tracking details or WhatsApp us on +918247815911

   • Once we receive the goods & verifying the condition, we’ll send you a Discount Coupon Code for the value of the item(s).
   • This Discount Coupon Code can be utilized against any future purchase from our website, either immediately or within 30days from the date of a credit note.
   • Please email us the credit note ahead of making your future purchase.

    NOTE: As per our policies we do not serve CASH REFUNDS for the items purchased & we allow customer to buy other product in the place of unsatisfied returned products

   If Customer still insists on cash refunds please allow us 3 to 4 weeks of time to process your refund

   Cancellation Policy

   • 10% of your order must be paid before it is shipped out if you decide to cancel it.
   • Partial cancellation in terms of reducing the number of items is possible unless it violates with the minimum order quantity norms for that particular item.
   • Cancellation of an order is not possible for customized products.
   • If the order is shipped, cancellation would not be possible unless the item is damaged and not delivered on time.

   For Cancellations, please contact us via WhatsApp @ +918247815911 or Contact us link: support@bakeyy.com

   Requests received later than 7 business days and before the end of the current Cancellation service period will be considered as cancellation of products.

   Refund Policy
   
   On acceptance of a cancellation request, the refund will be processed within 3 to 4 weeks. The mode of refund will be through NEFT or Payment Gateway. Please note that a 5% payment gateway charge will be deducted from the total amount refunded.
   
   If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Know More About Delivery and Shipping

Welcome to Bakeyy's comprehensive shipping solutions! Here, we provide a range of convenient options to ensure your orders reach you seamlessly:

1. Local Pickup (Bangalore Residents): Enjoy the flexibility of picking up your orders locally if you're based in Bangalore. Our designated pickup location at No 1/13, 1st floor, Mysore Rd, New Guddadahalli, Guddadahalli, Bengaluru, Karnataka 560026 allows you to collect your items at your convenience. Alternatively, customers can also book Dunzo or Porter services for pickup.

2. Courier (Standard Option): Opt for our reliable courier service, the go-to choice for standard shipping needs. Pricing varies based on the weight of your items, ensuring fair and transparent costs for your deliveries. Rest assured, your packages will be handled with care and delivered to your doorstep promptly.

3. Transportation or Bus (Urgent and Bulk Orders): When urgency or bulkiness is a factor, our transportation or bus option steps in. It's faster and cheaper compared to other methods. Transportation costs for boxes weighing around 20 kgs (Can vary more or less) range from 100 to 300 rupees for South India and 400 to 700 rupees for North India. While providing swift delivery, please note that transportation costs are to be covered by the customer. Your orders will be available for pickup at the nearest station, ensuring easy access for you. Kindly be advised that we are not responsible for lost or damaged goods.

4. In-Store Shopping: Visit us at our Bakeyy store to browse and shop our wide selection of products in person. Enjoy a personalized shopping experience with our friendly staff ready to assist you. 

At Bakeyy, we prioritize convenience and efficiency in our shipping processes, ensuring a smooth experience for all our customers. Choose the method that best fits your needs and let us take care of the rest!

We're here to help!
If you have any questions or need assistance, feel free to reach out to us via WhatsApp. Click below to start a conversation:
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